At PinkGold, we stand by the quality of our products. Your Himalayan Salt Lamp is covered by a 1-year warranty from the date of purchase. This warranty includes coverage for manufacturing defects and material defects. If your lamp develops a defect within this warranty period, we will repair or replace it free of charge.

Warranty Claims

To make a warranty claim or for any questions regarding the warranty, please contact us via email at info@pinkgold.nl. Be sure to include your proof of purchase and a detailed description of the issue with your lamp. Our team is here to assist you and ensure your experience with our Himalayan Salt Lamps is excellent.

Repair Instructions

If your Himalayan Salt Lamp requires repair, please follow these instructions to facilitate a smooth process:

  1. Check the Warranty: Ensure that your salt lamp is still under warranty. Contact the manufacturer or retailer where you purchased the lamp. Review the warranty terms to confirm that your issue is covered.
  2. Safety First: Always unplug your salt lamp before attempting any repairs. Ensure that the lamp has completely cooled down before you begin working on it.
  3. Inspect the Problem: Examine your salt lamp closely to identify the specific issue. Common problems include a broken bulb socket, loose wire, or damaged salt crystal.
  4. Replace the Bulb Socket: If the bulb socket is broken, carefully replace it with a new bulb socket of the same type and wattage. Make sure the new socket is securely attached.
  5. Fix the Loose Wire: If the wire is loose, firmly reconnect it to the socket, ensuring that there is no damaged insulation.
  6. Repair the Salt Crystal: If the salt crystal is damaged, you can attempt to carefully glue it back in place using a clear glue that is safe for use with salt. Allow the glue to dry thoroughly before reusing the lamp.
  7. Test Your Lamp: After completing the repairs, plug your salt lamp back in and verify that it is functioning correctly.
  8. Consult a Professional: If you are not confident in your repair skills or if the above steps do not resolve the issue, we recommend contacting a professional electrician or a specialized salt lamp store for further assistance.

Caution: Always exercise caution when repairing electrical equipment. Follow all relevant safety instructions and local regulations.

For any additional assistance, please do not hesitate to reach out to our customer support team at info@pinkgold.nl. We are committed to ensuring that your experience with PinkGold Himalayan Salt Lamps is satisfactory and enjoyable.

Thank you for choosing PinkGold. We appreciate your business and are here to support you!