Return Policy

Welcome to PinkGold! We aim to ensure that every shopping experience with us is enjoyable and satisfactory. If you are not completely satisfied with your purchase, our return policy provides a simple and stress-free process.

30-Day Reflection Period

You have a 30-day reflection period from the date you receive your order to decide whether you’d like to keep or return the items. During this time, you can return products for a full refund.

Free Returns

We offer free returns on all orders to make your shopping experience as convenient as possible. Here’s how to return your items:

  1. Initiate Your Return: Contact our customer service team at [email address] or through our website to request a return authorization. Please provide your order number and reason for the return.
  2. Prepare Your Package: Repack the items in their original packaging with all included accessories and documentation. Ensure the package is securely sealed.
  3. Return Shipping: We will provide you with a prepaid return shipping label. Print the label and attach it to your return package.
  4. Send Your Return: Drop off the package at your nearest designated shipping location. Instructions will be provided with the return label.
  5. Refund Processing: Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Conditions for Returns

To be eligible for a return, please ensure:

  • The return request is made within 30 days of receiving your order.
  • Items are in their original condition, unused, and include all original packaging and accessories.
  • Any products that are damaged, used, or missing parts may not be eligible for a full refund.

Exchanges

If you need a different size, color, or style, please return the original item using the above process and place a new order for the item you wish to receive.

Contact Us

For any questions or further assistance, feel free to reach out to our customer service team at [email address] or [phone number]. We’re here to help!

Thank you for shopping with PinkGold. We appreciate your business and look forward to serving you again!